At Jack’s of Fiji, we are committed to delivering your order safely, efficiently, and in excellent condition whether you are shopping from within Fiji or overseas. Every parcel is carefully packed, sealed, and labeled by our team to ensure your items arrive securely.

Shipping Within Fiji

We offer convenient delivery options across Fiji through EMS Courier and Postal Box delivery services.

Free Local Shipping

  • FREE shipping on orders over $85 FJD
  • Orders below $85 FJD will incur standard delivery charges at checkout

Delivery Options

EMS Courier Service

Door-to-door courier delivery within Fiji.

Estimated delivery time:
1 to 3 business days

Postal Box Delivery

Parcel delivery to your selected Post Office Box.

Estimated delivery time:
5 to 7 business days

Please select Postal Box Delivery only if you do not have access to EMS courier coverage in your area.

International Shipping

Jack’s of Fiji ships internationally to most countries worldwide using trusted international carriers.

International Shipping Methods

DHL Express

Fast international courier delivery with door-to-door tracking.

Estimated delivery time:
3 to 10 business days

International Air Mail

Affordable international shipping option through postal networks.

Estimated delivery time:
7 to 10 working days

Delivery times may vary depending on destination country, customs clearance, regional delivery areas, weather conditions, and airline schedules.

Order Processing

Orders are typically processed within 1 to 3 business days after payment confirmation.

Once your order has been dispatched, you will receive shipping confirmation and tracking details via email where applicable.

Please note that delivery transit times begin from the shipment date and not the date the order was placed.

Delivery Delays

While we aim to deliver all orders within the estimated timeframes, delays may occasionally occur due to:

  • Customs clearance procedures
  • Flight delays or cancellations
  • Adverse weather conditions
  • Public holidays
  • Incorrect or incomplete delivery addresses
  • High shipping volumes during promotional periods

Regional or remote delivery locations may require additional transit time.

Jack’s of Fiji is not responsible for delays caused by customs authorities or courier disruptions outside of our control.

Customs Duties and Taxes

International customers are responsible for any import duties, taxes, customs fees, quarantine charges, or other charges imposed by their local authorities.

Jack’s of Fiji will provide all required export documentation necessary for shipment processing from Fiji.

These may include:

  • Commercial invoices
  • Shipping documentation
  • Certificate of origin upon request
  • Other export-related documents where applicable

Any additional charges imposed by the destination country remain the responsibility of the customer.

Shipping Insurance

DHL Shipments

Customers shipping via DHL may choose to insure their parcel during checkout.

We strongly recommend insurance for:

  • Fragile items
  • Handicrafts
  • High-value purchases

Please note:

  • Insurance does not cover delays in transit
  • Consequential losses are not covered

International Air Mail and Local Postal Deliveries

International Air Mail, EMS, and Postal Box deliveries are not automatically insured.

Jack’s of Fiji is not liable for loss or damage during transit for uninsured shipments.

Tracking or reference numbers will be provided where available.

Damaged or Lost Parcels

If your insured shipment arrives damaged or is lost in transit, claims must be lodged directly with the courier company within 7 days of receiving the parcel.

Customers may be required to provide:

  • Photos of damaged goods
  • Packaging images
  • Claim forms or supporting documentation

Our team will assist where possible with shipment information and courier coordination.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping details provided at checkout are accurate and complete.

Jack’s of Fiji is not responsible for failed deliveries or additional shipping charges caused by incorrect addresses or contact details.