Shipping within Fiji

Delivery delays due to COVID-19

  • Please note that due to the current situation, shipments may experience delays of 1 to 2 business days. We appreciate your patience in these difficult times.

We use Post Fiji EMS and postal service for delivery within Fiji. DOCUMENTS, PARCELS & CARTONS UPTO 15KG will attract a $10 FJD and a $1.50 charge for every additional kg thereafter. The maximum weight allowed is 25kg per item/package

We also provide postal box delivery free of charge. Customer is advisable to provide the correct box number and location of the mail box.

 

International Shipping

Delivery delays due to COVID-19

  • Please note that due to the current global situation, shipments may experience some delays. Delivery may be longer than the usual time mentioned below, but please rest assured your order will still be delivered to you. We appreciate your patience in these difficult times.

We deliver internationally using DHL & POST FIJI to ensure that your package is delivered on time and in good condition. Below are the shipping options available for orders to be delivered outside of Fiji.

 

Delivery Option

Transit Time*

DHL Door to Door Service
(our door to your door)
3 to 10 days
Post Fiji International Shipping 10 to 20 days

*Please note that transit time is from date of shipping and not date of purchase. Packaging may take 5 to 10 days from date of purchase.

The transit times shown above may differ due to any of the reasons mentioned below:

  • Flight cancellations and technical delays
  • Customs clearance processes
  • Adverse weather conditions
  • Incorrect consignee addresses

The above transit times are applicable for major cities only; addresses in regional areas may take longer.

Please note we cannot be held accountable for delays or costs involved in customs clearance.

 

Customs and Exports

Jack’s of Fiji is happy to perform and provide any of the following services on behalf of our customers:

  • Duly fill and provide all necessary documents for the shipment
  • Pay for freight and other local charges in Fiji
  • Prepare any certificates (e.g. Fumigation certificates, certificate of origin or any other certificate on request)
  • Advise customers of the same for payment prior to shipment

However the receiver or customer is solely responsible for payment of all fees levied by the authorities in their home country including import duties, taxes and quarantine fees (if any).

For express deliveries we will not be able to provide certificates to go with the parcel.

 

Insurance-DHL

Jack’s of Fiji will do its best to ensure that all ordered goods are packed in appropriate packaging with all due care taken. However, Jack’s of Fiji will not be responsible for any damage or loss of goods whilst in transit.

Customers will have an option to choose if they want their orders to be insured or not, if DHL shipping option is selected.

We highly recommend that insurance is taken especially when your order contains fragile goods or handicrafts.

Please note the insurance does not cover any consequence damages or loss or damage caused by transportation delay.

Post Fiji parcels are not insured and Jack’s of Fiji will not be liable for any loss or damages during transit.
Jack’s of Fiji will provide a reference number for the Parcel.

 

Insurance Claims

If your shipment was insured and you wish to claim for loss or damage, please follow the terms and conditions of the courier or shipping company as follows:

  • Claim within 7 days on receipt of goods to nearest local DHL or shipment agent with whom delivery was assigned.
  • You must claim in writing or fill in a claim form with DHL.
  • Fax (+679 670 2214) or email ([email protected]) copies of the claim form to us and we will contact DHL on your behalf.
  • DHL may require proof or photographs of damage or loss, please supply this to them.
  • DHL will settle directly with the customer or receiver of the goods.
  • DHL Claims form can be downloaded 

For more information contact [email protected]

 

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